If they know they cannot attend a session, most clients will unschedule (which is possible more than 12 hours in advance of a session’s start time) or cancel (receiving a 100% refund if accomplished more than 12 hours in advance of a session’s start time, or a 50% refund within 12 hours of the session’s … Continue reading “What should I do if my client missed our session?”
Coaches should always arrange their availability for times when they know they can work with clients. Regularly unscheduling or canceling because of conflicts is unprofessional and detrimental to retaining clients. If your schedule is variable, you can change your availability for each week by following the instructions here. You should unschedule or reschedule a session … Continue reading “I can’t attend a session a client booked. What should I do?”
This step-by-step guide is for coaches. If you are a client who has missed your session, see the client version of “What should I do if I missed my session?“ If you missed your session due to unforeseen circumstances, you can easily resolve the situation. Go to your Sessions. Find your session marked as “Incomplete” … Continue reading “What should I do if I missed my session? (Coach)”
In order for Heck Yeah to connect you with eager clients and provide you with the best service possible, the following policies must be followed in all interactions with clients. Heck Yeah, sessions must be run on Heck Yeah, using Heck Yeah’s own platform. Coaches should not share links to competitive services, including personal websites. … Continue reading “Can I connect with my clients off Heck Yeah’s site?”
Whether you are going on vacation or need to schedule a few days off, you can easily adjust your calendar to remove availability and prevent clients from scheduling sessions with you. To remove availability from your calendar, please do the following: Go to your Availability Calendar or navigate to it by taping the calendar icon … Continue reading “I need to take some days off. How do I edit my calendar/availability?”
How do I recruit new clients? Share your profile or Heck Yeah app on social media! Let people know that you have a platform where they can book you directly for a one-on-one training lessons. How do I retain existing clients? Always be punctual and do not miss sessions. If for some reason you do … Continue reading “How do I get clients?”
Heck Yeah sessions are conducted using Heck Yeah Video, our integrated video chat technology. To start the session, you need to open Heck Yeah in one of the supported mobile platforms: iOS or Android. Once Heck Yeah is open please do the following: Go to your Sessions. A green “Start Session” button will appear on … Continue reading “I am a new coach. How do I start a session?”
Probably the most important part of your profile page, your coach introduction video is. your opportunity to demonstrate your personality, mention your skills and credentials, and explain to clients why you’re the right fitness coach for them. Keep things simple and concise. Good Examples Recommended Format Length 2-4 minutes. Structure State your name Talk briefly … Continue reading “How do I make a good profile video?”
Clients Purchase Sessions On your coach profile page, clients will have the option to buy 1, 5, or 10+ sessions as well as a 30-minute trial session (should you decide to offer these). Your Heck Yeah inbox will send you a notification whenever a client books a private session with you, and you will also … Continue reading “I am a new coach. How does Heck Yeah work?”
Be an Ambassador for the platform. As a coach you should display a positive attitude about Heck Yeah at all times. Do not make any negative comments about the platform to your clients. Be professional and responsive To ensure that your clients have a consistently positive experience with you as a Heck Yeah coach, always … Continue reading “What is the Code of Conduct for Heck Yeah coaches?”